Shipping Protection Plan

At Claspie, we believe styling your hair should be simple, beautiful, and effortless.

Our mission is to create stylish, easy-to-use hair tools that fit perfectly into your everyday life. Whether you’re getting ready for work, traveling, or doing quick touch-ups on the go, Claspie is designed to give you salon-worthy results — anytime, anywhere.

We focus on combining sleek design, smart technology, and hair-safe materials to help you style with confidence. From fast heat-up times to adjustable heat levels and cordless convenience, every detail is thoughtfully designed with you in mind.

Claspie isn’t just a hair tool — it’s a styling essential that keeps up with your lifestyle.

✨ Style smarter. Shine everywhere.

Thank you for shopping with us! We value your business and want you to be completely satisfied with your purchase. Please read our policy below carefully.

No Returns

We do not accept returns for any reason other than items that arrive damaged or defective. Please ensure you review your order carefully before completing your purchase.

Damaged or Defective Items

If your item arrives damaged or defective, we are happy to offer a replacement or refund.

To qualify:

1. 
   Contact us within [1 days – typically 3 to 7 days] of receiving your order.
   
2. 
   Provide clear photos or videos showing the damage or defect.
   
3. 
   Include your order number and a brief description of the issue in your message.
   

Once we review and approve your claim:

• 
  A replacement for the same item will be shipped at no additional cost, or
  
• 
  A refund will be issued to your original payment method if a replacement is unavailable.
  

Exceptions

• 
  Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for replacement or refund.
  
• 
  We cannot process claims made after the stated timeframe.
  

How to Contact Us

To start a replacement or refund request, please reach out to us at:

📧 claspie.cservice@gmail.com

Include your order number, photos of the item, and a description of the issue.

Thank you for shopping with Claspie! We’re excited to deliver your order as soon as possible. Please read the details below regarding our shipping process.

Processing & Shipping Time

All orders are processed and shipped within our standard timeframe.

📦 Estimated delivery time: 7–18 business days (excluding weekends and holidays).

Please note that shipping times may vary depending on your location, customs processing, or carrier delays that are beyond our control.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Delayed or Missing Orders

If your order has not arrived after 18 business days, please contact us so we can assist you.

📧 Email: claspie.cservice@gmail.com

Be sure to include your order number in your message so we can locate your order quickly.

Additional Information

• 
  We are not responsible for delays caused by incorrect shipping information provided at checkout.
  
• 
  Orders placed during holidays or high-demand periods may experience slightly longer shipping times.
  

How long does it take to heat up?

Claspie heats up in about 1 minute, so you can style quickly and easily.

How long does the battery last on a full charge?

A full charge lasts 1–2 hours, depending on the heat level you use.

Does it work on all hair types?

Yes! Claspie features 3 adjustable heat levels, making it suitable for fine, normal, thick, or wavy hair.

Will it damage my hair?

No. The ceramic plates distribute heat evenly to help reduce heat damage and protect your hair.

Can I use it to curl and straighten?

Yes! Claspie is designed for both straightening and curling, giving you versatile styling options.

Is Claspie safe to use?

Yes. It includes heat-protection baffles and a safety switch to prevent accidental burns.

Is it easy to use?

Definitely. Claspie has one-button control and motion control for simple, effortless styling.

Is it travel-friendly?

Yes. Its compact and cordless design makes it perfect for travel and on-the-go touch-ups.

How do I turn it on and change the temperature?

Press and hold the power button for 3 seconds to turn it on. Click to cycle through heat levels.

What Included in the box?

Your Claspie straightener.charging cable and portable bag are included!